Establish the case for change detailing what is changing, why the change is required, the benefits and expected results of the change.
Define your stakeholder management plan detailing who your key stakeholders are, their influence on the programme and how they will be engaged.
Design your change management approach detailing the process, tools and techniques to manage the people side of change focusing on how to help employees embrace, adopt and utilise the change in their day-to-day work.
Design, mobilise and manage the change network, creating a business-led transformation to develop awareness, understanding and commitment to the programme addressing concerns related to change risks and people impacts.
Assess the change impact variations from the current to future state across technology, policy, process, cultural and organisational and the interventions required to successfully implement the change.
Design and manage the process for measurement of business readiness, monitoring the change management effectiveness and managing adjustments to the engagement, communication and training plans.
Design and deliver post go-live change interventions, working with you to measure success, identify adoption barriers, plan and deliver reinforcement communications and deliver targeted training delivery to close capability gaps.